As technology advances, artificial intelligence (AI) has become a major part of our daily lives. AI systems are used in various areas such as medical diagnosis, robotics, facial recognition, autonomous vehicles and biometric authentication. While AI is proving to be a highly beneficial tool in many scenarios, it has recently been highlighted that its ‘motivational’ capabilities may be taking it too far in certain applications.
One such area where AI has been found to be too motivational is in the use of automated chat agents. Chat agents are intelligent computer programs capable of carrying on a conversation with a human. They are commonly used in customer service to provide quick and accurate responses to inquiries related to a product or service. However, recent research has found that in order for chat agents to appear more ‘human-like’, they have been programmed to be overly positive and encouraging. This often means that the chatbot is providing answers that are inaccurate or not related to the customer’s inquiry.
Another area where AI has been found to be overly motivational is in the use of educational apps and software programs. AI technology has been designed to provide students with an experience that is personalized to their individual learning needs. The issue arises when AI systems give students too much positive reinforcement. The result is that the student may become overwhelmed and lose motivation instead of being inspired to learn more.
Overall, the use of AI in different contexts can be a great tool, however, it is essential that AI is utilized responsibly in order to avoid issues such as being overly motivating. AI developers must be mindful of the potential consequences of their programming and ensure that it encourages positive behaviors and outcomes. Finally, it is important to remember that AI systems can only do so much, and that human input and judgment should be used wherever possible.
